Paying for Your Order
Before an order can be delivered to a customer (home or work) the products and delivery fees must be paid for. Also, before an order can be collected at a Pick Up Point it must be paid for.
Payment before receiving products is an essential plank in the Co-ops service. The producer supplies the products in good faith that he/she will be paid. The Co-op pays the producer in good faith that the customer will pay for and collect the products. Once an order is completed (when the shop closes at midnight the Thursday before Delivery Day) there is an enforcable contract between the parties. The producer agrees to supply the products, the Co-op agrees to deliver the products and the customer agrees to pay for and collect the products.
You are strongly encouraged to use an online payment facilities to pay for your order before Delivery Day.
Online payments must be of a type that permits printing a Conformation of Payment Receipt issued by email at time of payment from the financial institution processing the payment. Presentation of a printed copy of this receipt at the Pick Up Point will be accepted as evidence that your order has been paid for. You can also email this receipt to treasurer@nr.ecomart.net.au
For delivered products, payment must be made by an online option. To confirm that payment has been made, use your email facility to forward a copy of the Conformation of Payment Receipt from the financial instution to the Co-op at treasurer@nr.ecomart.net.au . Do this as soon as you receive the Conformation of Payment Receipt from your financial institution to ensure it is available to the Treasurer prior to 12 Noon Thursday following shop close. It is the customers responsibility to ensure online payment is made early enough to meet this deadline. If conformation of payment is not received by this deadline products will be forwarded for collection and payment at the alternative collection point nominated by the customer.
In special circumstances and not as a normal routine, payment by cash or cheque will be accepted at Pick Up Points. If paying with cash the exact amount must by tendered as no change is held at Pick Up Points.
If a customer has made an online payment for products but for whatever reason cannot present a Conformation of Payment Receipt at the Pick Up Point then payment will be required by one of the methods indicated above. The online payment when received by the Co-op will than be credited to your account.
If a customer has made an online payment and there is a subsequent Delivery Day adjustment to the invoice, the resulting credit/debit will be applied to your account. You will not be required to pay any Delivery Day adjustment on collection of products.