How to prepare products for delivery.
Each order has a customer delivery code that tells us the information we need to know to get the products the customers ordered delivered to them. This code must be on each product or bag of products to be delivered to a customer, as explained in more detail in the rest of this section.
The three parts of the member delivery code are:
- Pickup site/delivery route code.
- Customer member number, these are assigned as the members join the Co-op
The steps to preparing your product for delivery are:
- Package individual orders, label the product(s) properly.
- Orders are delivered packaged for individual customers.
Do not deliver 10 kilos of bulk lettuce and expect us to divide it up between your customers for you.
The order should be packaged securely. Products are transported from your location to the operations center, where they are handled, sorted, and transported again to customers or other regional sorting hubs. The packaging of your product must be able to protect your product during transportation, sorting, and delivery. As many as 8 people may handle your product before it reaches the final customer.
If a customer has ordered several products from you, you can put all of those products in one bag, box, or container, or you can deliver them as separate items.
Each bag, box, container, or other product for a customer member must be labeled with the first and last name of the member receiving the product and their customer delivery code, the name of the producer, what the product is, and the storage (e.g. refrigerated, frozen, perishable produce, eggs, non-refrigerated.. You can use your own label or you can write this information on a box or container (but not on a plastic bag), or you can use the label documents we provide you at the membership page of our website. If you are making your own labels, all of the information on our labels must be on your label.
If you are sending products as separately packed items, use the individual product label provided in your member area. If you are sending all of the customer's products in one container, use the "one label per customer" label set.
If you are sending a member's products in several containers with more than one product for that member inside, attach each of the relevant individual product labels to the outside of that box.
Customer labels should not be on the outside of any box or container that contains orders for more than one customer. Those containers, bags, or boxes should be labeled with your producer name and the regional sorting hub or hubs with customer products inside.
You can put another label on your product, such as weight and price labels for frozen meats, your own unique producer label or tag, etc.
If you are sending your product in plastic grocery bags, make the label a tag and tie it to the plastic bag, or print the label on label stock and stick it to the bag. Staples don't work well with plastic bags and paper labels, so we require a tag. Do not write information on a plastic grocery bag and expect us to be able to decipher it. Marker inks do not adhere well to plastic grocery bags, and we have had a problem with smudged and missing info that was rubbed off in transit.
Make sure the ink you print your labels with is WATERPROOF. If you don't use waterproof ink, and if the label gets wet, we may not be able to deliver the product to your customer. If you use an inkjet printer the ink is not waterproof as a rule but you can cover the labels with clear plastic tape to protect the printed surface. Sub $100 laser printers are readily available now, are economical in use and print waterproof labels.
If you have some products which are frozen or refrigerated, and some products for a customer that are dry goods or otherwise non-refrigerated, they should be delivered in separate containers, and frozen and refrigerated items should arrive in ice chests. Frozen items must be hard frozen at -12deg C, and refrigerated items must be cold to the touch and less then +2deg C.